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The Advisory: Volume 8, Issue 3, June 2010


Click here to view the PDF version of The Advisory

Most Albertans Satisfied with their Lawyers: Ipsos Reid Poll Shows

These are the findings of an Ipsos Reid poll conducted between December 11-21, 2009 on behalf of the Law Society of Alberta. For this survey, a sample of 1,577 adult Albertans drawn from the Ipsos Canadian Online Panel was interviewed online. Weighting was employed to balance demographics according to Census data and ensure that the sample composition is representative of the general Alberta population based on age, gender, and region.

Click here to see the charts.

Albertans’ satisfaction with their lawyers:

  • Very satisfied (53%)
  • Somewhat satisfied (25%)
  • Somewhat Dissatisfied (6%)
  • Very dissatisfied (3%)

Albertans’ assessment of value received for fees paid:

  • Very Good Value (34%)
  • Good Value (37%)
  • Somewhat Good Value (20%)
  • Not Very Good Value (6%)
  • Poor Value’ (3%)

Albertans report using the services of lawyers for a wide range of matters during the past three years:

  • real estate transactions (84%),
  • wills and estates (78%),
  • family relationship problems (59%),
  • small business issues (54%),
  • personal injury problems (46%) and
  • crime related matters (40%).
  • immigration problems (35% of those who experienced such situations),
  • property damage (27%) and
  • discrimination issues (25%)

Factors most often considered by Albertans in selecting a lawyer:

  • Reputation (43%) and
  • Referral from another person (41%)
  • Professional credentials (Legal training 30%) and
  • Standing (Subject to Code of Ethics and Professional 26%)
  • Knowing the lawyer personally (25%),
  • the cost of services (23%) and
  • proximity/ accessibility (23%)

Albertans’ travel to work with their lawyer:

  • Immediate community (30%)
  • Within their city/town/region (52%)
  • Travelled further (18%) (7% less than 50 km, 4% 50-to-100 km and 8% more than 100 km)

Difficulties in resolving legal problems experienced in past three years:

  • Uncertain of rights (39%)
  • Didn’t know what to do (37%)
  • Problem/situation too complex and overwhelming (28%)
  • thought nothing could be done (17%)

Other challenges in resolving legal problems:

  • Expected costs (39%)
  • Amount of time it was anticipated to take/require (19%)
  • Too stressful to pursue resolution of problem (24%)
  • Too much conflict (18%)
  • Being concerned about damaging their relationship with the ‘other side’ (12%) and
  • too afraid to take action (11%)

Albertans’ satisfaction in being involved in a court hearing or tribunal and using the services of a lawyer:

(35% of Albertans report being personally involved in a court hearing or tribunal proceeding as a result of a legal problem or issue.)

  • Very Satisfied (50%)
  • Somewhat Satisfied (30%)
  • Somewhat Dissatisfied (4%)
  • Very Dissatisfied (6%)

Likelihood of hiring a lawyer in the future if confronted with a difficult to resolve legal problem:

  • Very Likely (42%)
  • Somewhat Likely (48%)
  • Not Likely (6%)
  • Not Very Likely/Not at all (2%)

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